Please help on above

Hello I subscribed for One Star Plan of 0.05BTC and I get this email from support:
Documents you send can’t be accepted because they don’t pass our AML
verification system. According to that we have to ask you to sent us
notarilly attested photocopy of documents with an Apostille Clause.

Information on legalisation (Apostille).
The Hague convention abolishes the requirement of diplomatic and consular
legalization for public documents originating in one Convention country and intended for use in another.Documents issued in a Convention country
which have been certified by a Convention aposti

From their "Support":
We are sorry for inconvenience.

Please provide us with the following details to get your account verified:

• a scanned copy of an identity document:

-National ID card (both sides) or national passport (double page);

-International passport (double page);

-Driving license (both sides)
• a scanned copy of your proof of residency:

-Utility bill

-Electricity bill;

-Bank statement;

-Tax return, council tax;

-Other documents, with an exception of electronic bills/statements,
online screenshots, mobile phone bills or credit card statements

From their "Support":
We are sorry for inconvenience.

Please provide us with the following details to get your account verified:

• a scanned copy of an identity document:

-National ID card (both sides) or national passport (double page);

-International passport (double page);

-Driving license (both sides)
• a scanned copy of your proof of residency:

-Utility bill

-Electricity bill;

-Bank statement;

-Tax return, council tax;

-Other documents, with an exception of electronic bills/statements,
online screenshots, mobile phone bills or credit card statements

Here's the latest from "support@multiply-bitcoins.eu":
Documents you send can’t be accepted because they don’t pass our AML
verification system. According to that we have to ask you to sent us
notarilly attested photocopy of documents with an Apostille Clause.

Information on legalisation (Apostille).

The Hague convention abolishes the requirement of diplomatic and consular legalization for public documents originating in one Convention country and intended for use in another. Documents issued in a Convention country which have been certified by a Convention apostille are entitled ..blah blah